Student Consumer Complaint Process
Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:
- Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
- Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
- Complaints relating to the quality of education or other State or accreditation requirements.
Marian University, as an institution authorized to provide postsecondary education in the State of Wisconsin, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and/or prospective students:
The Higher Learning Commission of the North Central Association of Colleges and Schools accredits Marian University.
Process
Marian University seeks to informally resolve all student concerns in a timely and effective manner.
The Offices of the Vice President for Academic Affairs, Admissions, Business and Finance, Registrar, Compliance/Title IX, and Financial Aid all provide specific administrative means to address and informally resolve most, if not all of the questions and concerns a student may have. The contact information for each of these Offices is provided below.
- Vice President for Academic Affairs (academic programs, accreditation) Phone: 920.923.7604/E-mail: academicaffairs@marianuniversity.edu
- Vice President for Student Engagement (student and campus life) Phone: 920.923.7666/E-mail: dose@marianuniversity.edu
- Admissions (admissions eligibility) Phone: 920.923.7650/E-mail: admission@marianuniversity.edu
- Vice President for Business and Finance (tuition/fee payments) Phone: 920.923.7611/E-mail: obf@marianuniversity.edu
- Registrar (academic records) Phone: 920.923.7618/E-mail: registraroffice@marianuniversity.edu
- Compliance/Title IX (compliance and sexual harassment) Phone: 920.923.8724/E-mail: title_ix@marianuniversity.edu or compliance@marianuniversity.edu
- Financial Aid (loans, scholarships, grants) Phone: 920.923.7614/E-mail: finaid@marainuniversity.edu
It is expected that students will fully utilize any/all of the University’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns identified under the Program Integrity Rule. In those select cases, the student has two options:
- File a complaint using the Student Complaint Form or
- Follow independent procedures through the appropriate agency listed here.
Specific Offices and Boards served by the Department of Safety and Professional Services are listed below:
If you are currently enrolled, or anticipate enrollment, in an educational program that requires State agency or board authorization and/or licensure and do not see it listed here, please contact the Office of the Vice President for Academic Affairs at 920.923.7604.