This course aims squarely at the customer-serving objectives of effective operations in creating a world-class service or manufacturing concern. Effective domestic and international operations management (OM) requires continually improving the operating process and resources of the organization, especially people. OM requires harnessing the talents of front-line employees, technicians, experts, and upper-level managers while blending the interests of customers, employees and other stakeholders in the face of work force diversity, changing technologies and a global economy. The course also highlights the interdependencies between operations and other functional areas as marketing, finance/accounting, product/service design, human resources, and information systems.

3.0Credits

Prerequisites