Student Complaint Process
In compliance with the U.S. Department of Education (USDOE) Higher Education Act (HEA), institutions offering distance
education are required to provide enrolled and prospective students the contact
information to file complaints with the institution’s accrediting agency
and with an appropriate state agency in the student’s home state.
Marian University seeks to resolve all student concerns in a timely and effective manner. To that end, the Marian University complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other state or accreditation requirements. In the unlikely event that a student concern cannot be resolved by Marian University, students may file a complaint with their state licensing authority or the Higher Learning Commission of the North Central Association of Colleges and Schools once all internal avenues have been exhausted.